Sales Engineer
Job Purpose
As a Sales Engineer, you will play a crucial role in bridging the gap between technical expertise and sales efforts within our company. Your deep understanding of the products we offer will allow you to effectively communicate their value to potential clients. Your responsibilities will include supporting Sales Account Managers in solution selling to prospects, executing strategic deals, and matching customer requirements to proposed solutions. Strong communication and presentation skills are essential for this role. Ultimately, you will contribute to our sustainable profitability by listening to internal and external customers, creating value-add solutions, constantly improving how we communicate our product and service offerings, and investing your efforts for the long-term success of the company and our business partners.
Duties and Responsibilities
Pre-Sale
- Consults with existing and potential clients to assess and understand equipment needs and systems requirements.
- Supports the sales team by developing and presenting a wide range of solutions from both a technical and commercial perspective.
- Drafts or assists with the drafting of presentations and other documentation and materials that explain products and services to customers.
- Creates and maintains technical documentation to support testing and deployment of technical solutions. This includes writing requirements specifications, developing use cases, network drawings, creating processes, developing test plans, and documenting test & acceptance procedures.
- Assists Account Mangers with Sales demonstrations and customer training, both remotely and on location as needed.
- All other duties as assigned.
Post-Sale & Project Management
- Responsible for on-time and satisfactory delivery of the agreed upon solution to the customer.
- Manages related financials, resources, and liaises directly with the customer throughout the delivery process.
- Develops customer facing and internal support documentation, maintenance and support strategies, customer training and installation documentation. Executes transition plans to move solutions to operational support.
- Ensures that reoccurring reports are configured to provide monthly ticket history, network availability, and utilization statistics for customers upon their request.
- Serves as a technical escalation point for the operational support team when critical issues arise.
- Provides technician services including installation and support and physical repair of malfunctioning or damaged equipment.
- Coordinates and manages all aspects of assigned projects to ensure timely completion within available budget.
- Attends planning and development meetings and other events involving business operations on behalf of the Sales Director, or other assigned leadership staff as needed.
General Requirements
- Responsible for continuous self-development including maintaining knowledge of industry trends and tech development, detailed product knowledge (limitations & capabilities), thorough understanding of configuration and programming of related communication systems, and clear ability to manage customer expectations.
- Develops presentations and participates in networking opportunities to promote NI products. Develops and leverages connections.
Qualifications
- 5+ years of demonstrated telecommunication or relevant experience.
- Knowledge of satellite communications or similar field of experience.
- Strong collaborative and problem-solving skills.
- Previous armed forces or other similar field experience.
- Resilient and adaptable and able to multi-task and work in a fast-paced environment.
- Customer and quality focused.
- Excellent verbal and written communication skills in English.
- Proficient with Microsoft Office Suite or related software.
- The ability to travel muti-nationally up to 30% of schedule.
- Valid Swedish driver's license.
- Experience working cross-culturally and in a multi-national organization.
- A willingness to embrace and live the core values of Network Innovations.
Working conditions
This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and occasional travel will be required. This role routinely uses standard office equipment and software.
Physical requirements
Sitting and using a computer for extended periods of time. An ability to travel on a global basis.
Details
- Job title Sales Engineer
- Department NI EMEA, Sales
- Location Stockholm, Sweden
- Supervisor Sales Director
- Direct reports None
About Network Innovations
Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.
Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.
Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.